IT Infrastructure & Support
Enterprise-grade connectivity, private cloud infrastructure, and operational support to keep your BPO operations stable, secure, and scalable — without the overhead of building it yourself.
- Private cloud compute + virtualization
- Firewall, VPN, segmentation (VLAN options)
- Uptime monitoring + alerting
- Backup strategy + restore support
- Onsite & remote technical support
24/7 IT Operations & Infrastructure Support
Our technology stack is enterprise-grade — and so is the team behind it. Whether you’re scaling agents overnight or resolving mission-critical incidents, Upmidify ensures your systems remain fast, secure, and continuously available.
We don’t just lease seats. We keep your operations running 24/7 with a dedicated IT backbone built for uptime, performance, and security. Our in-house IT engineers and system administrators provide round-the-clock monitoring, maintenance, and support across every layer of your call center infrastructure.
From private cloud provisioning and dialer configuration to firewall policies, endpoint visibility, and incident response — your environment is actively managed, not passively hosted.
- Rapid provisioning & tenant onboarding
- Real-time infrastructure monitoring & alerts
- Onsite technical assistance (hardware & network)
- Remote desktop & user troubleshooting
- Continuous network monitoring & issue resolution
- Network segmentation & firewall management
- Endpoint security monitoring & threat response
- Secure data storage with automated backups
- Software deployment & patch management
- Backup & disaster recovery support
- Dialer, CRM & system integrations
- Operational escalation & incident handling
Incident Response & Resolution Targets
| Priority | Description | Response Time | Resolution Target |
|---|---|---|---|
| Critical | Major system failure or outage | ≤ 15 minutes | ≤ 4 hours |
| High | Seat, network, or communications impacting multiple users | ≤ 30 minutes | ≤ 8 hours |
| Medium | Individual workstation or access issues | ≤ 2 hours | ≤ 24 hours |
| Low | General inquiries or non-urgent requests | ≤ 4 hours | 2–3 business days |
Infrastructure That Protects
Your Operations
Built for uptime, security, and long-term growth — aligned with modern best practices.
Dedicated compute resources for your workloads — scalable VMs, storage, and controlled access.
Firewall, VPN, segmentation, and secure routing options to protect tenants and isolate traffic.
Visibility into uptime, performance, and issues — proactive detection before problems escalate.
Backup plans aligned to business needs — restore testing and assistance when it matters.
Troubleshooting, maintenance, and operational support so your team stays productive.
Role-based access, device hardening guidance, and audit-friendly operational practices.
Data Center & Infrastructure
Placeholder images for now — replace with your actual racks, server room, network gear, and NOC shots.
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Need a secure, managed infrastructure setup?
Tell us your seat count, timeline, and requirements. We’ll recommend the right infrastructure and support level for your operation.